At Rhythmicthudtap (accessible at www.rhythmicthudtap.com), we want you to have an exceptional experience with our online rhythm-tapping games and premium interactive content (“Digital Content”).
As we sell purely digital, non-physical, and web-based video game services, our refund and cancellation policy strictly adheres to (xxx) and European consumer protection law and standard digital merchant guidelines. Please read this policy carefully before completing your purchase.
- No Right of Return (No refunds after shipment)
Important Notice to European Consumers: In accordance with EU consumer protection law (Article 16(m) of the Consumer Rights Directive 2011/83/EU), the standard 14-day statutory right of withdrawal (the right to cancel a purchase and receive a full refund without giving any reason) does not apply to Digital Content that has commenced without your prior express consent.
By placing an order and purchasing digital content through Rhythmicthudtap, you agree to and acknowledge that:
Immediate Effectiveness: Your digital content and game access credentials will begin delivery immediately upon successful payment.
Forfeiture of Refund Right: The transaction is considered complete once our system successfully sends an electronic delivery confirmation containing access details to your registered email address. You expressly waive and forfeit your 14-day statutory right of withdrawal, and your purchase will be non-refundable.
- Refunds May Applicable in the Following Circumstances
We understand that technical glitches may occasionally occur. We will only issue refunds in the following limited and verified circumstances:
Delivery Failure Due to System Error: If you have completed payment, but due to a technical error on our part, our system failed to transmit your digital access credentials, and our support team is unable to manually deliver access within a reasonable timeframe after your report.
Duplicate Payments: If you are accidentally charged twice for the same transaction due to a payment gateway processing failure, we will refund the duplicate charges immediately upon verification.
Unresolved Technical Defects: If the digital game access link contains a verified technical defect (e.g., the web game fails to load or does not function as advertised on our website), and our support team is unable to resolve the core technical issue within a reasonable timeframe after receiving notification.
- How to Request a Refund
If you meet any of the eligibility criteria mentioned in Part 2, you must submit a formal refund request within 14 days of the original purchase date.
To request a refund, please email rhythm@rhythmicthudtap.com with the following information:
Your full name and the email address used during checkout.
Payment transaction details, such as the Stripe payment reference code, invoice ID, or transaction timestamp.
Please briefly describe the problem and provide relevant screenshots if you encountered technical delivery failures or rendering errors.
Our support team will review your submission and respond to your inquiry within 24 hours.
- Refund Processing
If your refund request is verified and approved:
The refund will be directly returned to the original payment method and securely processed through our payment partner, Stripe.
After our system processes the refund, it typically takes 5 to 10 business days for the amount to appear on your bank statement. The exact timeframe depends entirely on your card issuer’s policy.
Please note that once a refund is initiated, your digital license and access credentials for the corresponding game content will be immediately revoked and terminated.